Part of the IEEE Workshop on Big Data Metadata and Management (BDGMM 2018) taking place in Berlin, Mar 19-20, 2018 in conjunction with RDA Plenary 11. Please not that registration is required - see the event page for details.
FitSM is a free and lightweight standards family aimed at facilitating service management in IT service provision, including federated scenarios. The main goals of FitSM are:
Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
Offer a version of ITSM that can cope with federated environments, which often lack the hierarchy and level of control seen in other situations.
Provide a baseline level of ITSM than can act to support ‘management interoperability’ in federated environments where disparate or competing organisations must cooperate to manage services.