FitSM is a standards family for lightweight IT Service Management (ITSM). The kick-off meeting offers the opportunity to be trained and certified in the FitSM, which is supported by the project. The Foundation level training provides an introduction to the basic IT service management concepts and terms, outlines the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM, and details the formal requirements defined within it. The training will take place on Mon afternoon (8 Jan) and Tue mid-day (9 Jan), allowing attendance of the opening plenary. Only participants who register in advance can be admitted to the training. A limited number of participants is admitted, however, it is available to any interested project members and is highly recommended for task leaders and WP managers. Other training events will be organized during the project for anyone unable to attend due to clashes.
Project IT Service Management activities will be organized in line with FitSM, which facilitates service management in IT service provision, including federated scenarios. Through FitSM, the project aims at conducting effective IT service management in a federated environment and achieving a baseline level of ITSM that can act in support of ‘management interoperability’ in federated environments where disparate organisations must cooperate to manage services.
University of Màlaga, Spain