Services for the European Open Science Cloud

Lightweight Service Management for Research Infrastructures: The FitSM Approach

When: 
Tuesday, March 20, 2018 - 15:00 to 16:00
Description: 

FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

Learning goal: 

This webinar will have a large discussion element of how FitSM applies to research infrastructures, including how the principles and lessons learned could apply to research infrastructures that provide services requiring physical access.

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